Student information

Please see below some important information about your lessons with BiCortex Languages. If you need any further information, or require any clarification, please contact your programme coordinator.

Your first lesson

Face-to-Face

Online

One-to-one 

Your teacher will contact you within 24-48 hours of the email confirmation that you receive from BiCortex Languages to confirm the details of your first class.

One-to-one

Your teacher will contact you within 24-48 hours of the email confirmation that you receive from BiCortex Languages to confirm the details of your first class.

Group

Your teacher will contact you within 24-48 hours of the email confirmation that you receive from BiCortex Languages to confirm the details of your first class.

Group

Your teacher will meet you in the virtual classroom as per the email confirmation that you receive from BiCortex Languages.

Please ensure you confirm the day, time and exact location of where you will be meeting your teacher.

Please join your classes with the below link (unless you are provided alternative information)

https://bicortex.live-online-classes.com/

Your username and password will be in your confirmation email.

If you are having face-to-face classes you will be asked to confirm the lesson took place by signing an app on the teacher’s phone.

No signature on the app is required for online classes – however in some cases your teacher may ask you for a confirmation email.

First lesson feedback

If you are having face-to-face classes you will be asked to provide feedback via the app on the teacher’s phone. If you are having online lessons on our virtual classroom, you can provide feedback at the end of your class. 

If you have any specific or additional feedback you may also contact your programme coordinator, this applies throughout your course. If you have any queries or concerns BiCortex Languages will seek to resolve them as quickly as possible.

Late cancellation policy

If you cancel / fail to attend a one to one class with less than 24 hours’ notice of the class start time, the lesson will be considered completed and the corresponding hours will be deducted from your allocated hours.

If you cancel / fail to attend a group class, it is not possible to reschedule an alternative lesson, however your teacher can provide notes and homework.

Any cancellation should be sent directly to your teacher. If your classes are online please do not cancel classes on the virtual classroom, please send a message directly to the teacher. If the student arrives more than 30 minutes late the classes will be considered a late cancellation.

Materials and Resources

Your teacher will provide you with materials and resources for your classes, either electronically or hard copies depending on your individual programme.

Changes to lessons

Any request for changes to your classes, including switching to/from face-to-face, online, additional students or family members must always be discussed with the programme coordinator for approval. Any scheduling changes can be discussed and agreed directly with your teacher. 

Teacher Professionalism

All of our teachers are expected to act in a professional manner at all times, this includes all communications and interactions.  They are not able to provide additional or direct services without prior approval by BiCortex. If you have any questions or concerns about your teacher please contact your program coordinator.

Class observations

As part of our commitment to quality control and continuous improvement of our teaching staff, BiCortex carries out lesson observations. We will inform you in advance should we wish to observe one of your lessons and will only do so with your consent. If you have any queries at all about this please contact your programme coordinator.

BiCortex’s Social Media 

Feel free to visit the BiCortex’s fan pages:

Linkedin: https://www.linkedin.com/company/bicortex-languages/

Facebook: https://m.facebook.com/BicortexLanguages/

You are warmly welcome to “Like it” and of course leave us a review.

Would you like to write an article about your experience – great news! Please get in touch with us to discuss further.

Last updated: 17th June 2022